About 2 months ago I bought glasses from Mott st Optical.
They were expensive.Over 200 bucks.They were also supposed to be available to be picked up the same day as purchased.But while I was hanging in the neighborhood killing time waiting to go get them, someone from the store called me to tell me I had to wait until the following Monday,instead.
It’s really hard for me to get into the city.I don’t know why,it just is.Which is why I was thrilled when they told me I could pick them up the same day.So when they told me I was going to have to make another trip I just sagged.And I never went to get them.I called and asked them to mail them to me.They said they would and read my address back to me and it seemed all set.I never got them. I called last Friday and inquired about them.The girl who answered said they were ready and I could come and pick them up! They never mailed them!
I freaked. I lost my cool.I used expletives.I demanded to talk to a manager.Of course none was there.How convenient!
The girl basically told me it was my fault because I hadn’t picked them up the day bought them.She had that note.She didn’t have the note that was never written that they’d called me to tell me they wouldn’t be ready the same day.So it was this attitude plus her saying that she just worked there(I hate it when people in the service industry, an industry I worked in for over 6 years do this)that made me see red.
When I was in retail I would never dream of telling a customer that it was their fault they were unhappy with the service they received due to some failure on their part to be satisfied with basically non existent service!